Return & Refund Policy
Last Updated: 18 October 2026
At DSD MALL – Devi Sridevi Sarees & Readymades, we strive to provide quality products and a satisfying shopping experience. Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
Customers may request a return or exchange if they receive a damaged, defective, incorrect, or significantly different product from the item ordered, subject to verification and the conditions outlined in this policy.
Products must be unused, unwashed, and in their original condition, with original tags, packaging, and accessories where applicable.
2. Return Request Timeframe
Customers should contact us within 48 hours of receiving the order to report a damaged, defective, or incorrect item.
Please provide your order number, a description of the issue, and clear photographs or videos of the product and packaging to help us review your request.
3. Non-Returnable Products
For hygiene, safety, and product-condition reasons, certain products may not be eligible for return or exchange, including:
- Used, washed, altered, or damaged products.
- Ladies’ innerwear, including bras, slips, and panties, except where a remedy is required by applicable law or for a verified issue.
- Products without their original tags or packaging, where these are required for return eligibility.
- Products damaged after delivery due to improper handling or use by the customer.
Any additional product-specific exclusions will be communicated on the relevant product page or before purchase.
4. Return and Exchange Approval
All return and exchange requests are subject to review. Once we receive your request and supporting evidence, our team will assess the issue and communicate the next steps.
Please do not ship a product back before receiving return instructions from our customer support team.
5. Refund Eligibility
Refunds may be considered for approved returns, incorrect products, damaged or defective items, or orders cancelled by us that have already been paid for.
Refund eligibility will be determined according to the circumstances of the order, this policy, and applicable consumer protection laws.
6. Refund Processing Time
Once a refund is approved, we will initiate it through the applicable refund method. The time taken for the amount to appear in your account may depend on your bank, payment gateway, or payment provider.
Where applicable, customers will be informed when the refund has been initiated.
7. Refund Method
For prepaid orders, approved refunds will generally be processed through the original payment method wherever possible.
For Cash on Delivery orders, if a refund is approved, customers may be asked to provide suitable bank account or other payment details for processing the refund securely.
Customers should ensure that the details provided are accurate.
8. Order Cancellation
Customers may request cancellation before an order is dispatched. Cancellation requests after dispatch may not be accepted and may instead be handled under the applicable return policy.
If DSD MALL cancels an order for which payment has already been received, an eligible refund will be initiated.
9. Shipping Charges for Returns
If an item is verified as damaged, defective, or incorrect due to an error on our part, we will communicate the applicable return or replacement arrangements.
For other approved returns, responsibility for return shipping charges will depend on the reason for the return and the conditions communicated at the time of approval, subject to applicable law.
10. Exchanges and Replacements
Exchanges or replacements may be offered for eligible products, subject to stock availability and verification of the issue.
If the requested replacement is unavailable, our team will discuss an appropriate alternative or refund, as applicable.
11. Contact Us
For return requests, exchanges, cancellations, or refund enquiries, please contact us:
Business Name: Devi Sridevi Sarees & Readymades (DSD MALL)
Address: Door No. 26-3-15, Alamuri Vari Street, Factory Outlet Mall, Tanuku, West Godavari District, Andhra Pradesh – 534211
Phone: +91 7286862226 / +91 7013757568
GSTIN: 37ADXPI9086Q1Z4
Please include your order number when contacting us so we can assist you more efficiently.
Thank you for shopping with DSD MALL. We appreciate your trust and are committed to addressing your concerns fairly.